A good sense of humour can help build relationships, reduce tension and make everyday activities more enjoyable.

This work relies on you believing in everyone’s potential and having the passion and creativity to find ways to remove barriers.

Sometimes tasks might take longer or behaviour might become challenging. Patience allows you to respond calmly. A patient support worker avoids rushing or taking over and looks for different ways to support a person to participate as independently as possible.

Empathy involves trying to understand how another person may be feeling, while respect means recognising their rights, dignity, choices and individuality. These qualities help a support worker provide person-centred support and value the person as an active partner in their own life

Effective communication involves listening carefully, speaking clearly and checking that information has been understood. A support worker adapts their communication to a person’s preferences and needs, which may include using pictures, gestures, sign language, communication devices or other forms of support.

Reliability means being dependable, prepared and consistent in the way support is provided. By arriving on time, following through on commitments and following agreed plans, you build trust and create a sense of safety.

Being calm under pressure helps a support worker respond thoughtfully when someone is upset, anxious or experiencing a difficult situation. You can focus on safety, use agreed support strategies and avoid reacting in ways that may increase the person’s distress

Resilience is the ability to manage challenges, recover after difficult situations and continue providing respectful, consistent support. As a resilient person, you recognise when you need help, use supervision or debriefing appropriately and take care of your own wellbeing so you can remain effective in your role.